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- HELP!!!
- First of all, don't worry. Take a look below at some of the frequently asked
questions. These will typically answer most of your questions. If not, please
e-mail us at: info@interjet-upgrade.com
- What is the "peripheral network?"
- Your Interjet has shielded you from those nasty people on the internet that try to gain
access to your system and look at your files. It has done this by dividing your
system into two networks -- your internal network and your peripheral network. Your
internal network is your office network where your computers normally reside. When
they want to connect to the Internet, the Interjet lets them pass through the
'firewall" to the internet, through an analog modem or an ISDN modem.
There is another, faster way to connect to the internet, and that is through the use of DSL, T1, Cable or other routers. These other devices reside and
connect to the Interjet's peripheral network. In order to connect to the Interjet,
it has to be upgraded with a card and the peripheral network configured. You can
think of the peripheral network as the "hostile" or internet side of the
firewall. Anything on the peripheral network can typically be accessed by anyone on
the internet.
- What's Up with with the Whistle Home Page?
IBM Gives UP ! ! !
- It's official -- IBM has giving up on both the Interjet I and II. As you probably know, the all tech support for the
Interjet I was serviced by a 1-900 number -- they
have officially discontinued support for the Interjet I and II as of November 1,
2001. Don't worry though, we're still here! You will also
notice that as of mid January, the Whistle web site is also no more. What does this mean for you? NOTHING!!! We're
still here and will be for a long, long time. We're here to help you
with your problems, fix your broken units, hold your hand during the difficult
times and just answer those real "dumb" questions. Don't worry!
- What operating system does the Interjet use?
- Currently the Interjet is loaded with a flavor of Unix known as
FreeBSD.
- Why should I upgrade to more RAM?
- Simple: More RAM means more speed. We've noticed up to a 400% increase in reaction
speed of an upgraded Interjet compared to one with only 8 meg.
- What benefits does the "peripheral network"
upgrade offer me?
- Depending on how you are currently configured, with the upgrade you can take advantage
of the awesome speeds of DSL (Digital Subscriber Line. See What's DSL
below) DSL speeds top over 1 mbs! That's over 20 times faster than your 56k
modem! Also, with DSL you have a full time connection to the internet -- no more
waiting to connect. Also, usually it's cheaper. For your business users, did
you know that every time you connect on your business line, either with analog modem or
ISDN, that your telephone company might be charging your a per-minute connect fee?
In California, Pacific Bell (our telephone company) charges 3 cents to connect and
1 cent per minute thereafter. On ISDN those charges are double.
High school
math tells us that a full time connection on an analog line will cost over $430.00 per
month; or over $800.00 for ISDN! Yikes! Add to that ISP fees and all of a sudden
analog ain't cheap!
...enter DSL. A full-time DSL connection, even at a "slow" speed of
192Kbps, can cost less than $100.00 per month including ISP fees.
- What is DSL?
- DSL or Digital Subscriber Line a.k.a. ADSL or SDSL are all fancy terms for a full-time
connection to the internet on a pair of standard telephone wires that bypasses the
telephone company's equipment and ends up in your ISP's computer room.
- What warranty do you offer?
- We offer 60 days on our parts and labor.
- "root" access? What's up with that?
- Your interjet's operating system is based on Unix. With root
access, you can telnet into your Interjet and snoop around, modify how
the system operates, etc.
- Why does my Interjet have a battery? Why is this important?
- Your Interjet has a lead-acid rechargeable battery inside that
prevents it from losing data during a power outage. If your
battery is old and cannot provide enough power during an outage, your
Interjet may become damaged and inoperable. Click HERE
for more info.
- VPN / Secure Remote Access Add-On. HELP!!!
- I want to enable Secure Remote Access -- How do I do it?
Whistle used to allow you to enable the secure remote access at no
charge. I have spoken to them about it and they claim that they
still do offer it, but that their web site (where you go to get the
enabling "key") is not working right now. In truth,
their web site has been non-functional for over 6 months now. They
obviously do not plan to fix it. Now the truth... a little "bird"
over at IBM told me, in a cry-on-my-shoulder session, that IBM's purchase
of Whistle was not all roses. In fact, there were some employees
that were down-right pissed. Some of these programmers, allegedly
(legal wimp-out term), did not pass on the VPN code to IBM. It
"disappeared", I was told. Anyway, the "crash" of the VPN activation
portion of the Whistle web site did closely correspond to the take over by
IBM. So, what does this really mean? NO VPN through the normal
activation method.
We are working on a fix for the
SRA that will allow you to turn it back on without going through
Whistle/IBM. As we make progress, we will keep you posted by
adding info here. In the mean time, if you have a NT server
machine on your internal network, you can poke a hole in your firewall
to point VPN traffic to your NT machine. There are also solutions
sold by third party vendors, or if you have tons of time on your hands,
you can try your luck at building a Linux box. If we get enough inquiries about this feature, we will
post a how-to on this web site under the tech-support
area.
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